Lisa Derby Lisa Derby Travel Expert

Customer Service has always been a #1 top priority for me. I can assist you and your family with WORLDWIDE travel planning.

My 28 years of experience helping clients throughout Canada allows me to offer a wide range of travel options. My attention to detail is impeccable. It's my job to ensure every little detail is thought out and well arranged. In-depth destination and sales programs are vital to keep up in this ever-changing industry and I am consistently training and aware of global situations.

My business hours are flexible, and for your convenience, we can arrange evening or weekend appointments by phone or email. See what I can do for you!

I went to Italy and traveled by train, ask me about it! See some of my favourite photos in this video.


I would like to extend my sincere thanks to our travel agent, Lisa Derby, for such professional help and genuine concern during our recent trip to Maui, which fell exactly when the Covid-19 virus disaster began.

Soon after we arrived, international travel became very worrisome, the government advising that Canadians come home as soon as possible.

I sent an email requesting help, and within a couple of hours she had acquired two tickets home on the flight that very evening. Not only that, but Lisa checked us in, sent us our boarding passes, and arranged for our checked baggage. Our relief with this instant “rescue” was amazing.

People we knew in Maui had not used a travel agent and could not contact Air Canada, so didn’t really have a choice but to stay.

When we originally booked, several people asked why we would bother with an agent instead of just booking online, but we have had such terrific service on other trips, and even had our agent go to bat for us with a cruise line previously.

We know that our next travel will absolutely be arranged through Lisa.

Michaela and Rick O’Doherty -Extremely grateful travellers

Lisa was great we loved our trip to Italy. All details were wonderfully organized. Hotels were excellent and the daily gelato was a delight.

Please forgive how embarrassingly late this is, but so often I’ve been thinking “I have to email Lisa ...” and say

Thank you!

for all the myriad of little details you took care of that made our Feb/March holiday go so smoothly. There were a LOT of details you sorted out for us, and advice you gave about things like Uber and laundry and car rental and tipping and Amtrak and currency, and all the countless little extra questions you fielded so patiently.

As much as the travel industry is becoming a DIY dream with Air BNB and Expedia and TripAdvisor and all that, I am a firm convert to the benefits of working with an agent who has a grasp on the bigger picture, and I am grateful that you have been so consistent in the service you have offered my family in travel planning.

Thank you, Lisa, it was a wonderful holiday, and made so much better knowing you were behind the scenes if we needed you.

PS The app was great – love it! so convenient on and offline.

Jenni & Mark
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